Questions & Answers

Frequently Asked Questions

The site is open to individuals or non-profits who need to raise funds for personal, charitable, non-divisive causes in the following categories: medical expenses, memorial/funeral expenses, tuition/education help, adoption fundraising, pet or animal medical expenses, service trips or helping a neighbour in need. If you have a need in any category which is not mentioned in our website, we encourage you to use another website better suited for your cause. Contact us and we would be happy to provide referrals.

Yes, serveawish.org is an International website. Anyone with a valid ID Proof can open an account. We offer fundraising in various currencies including US Dollar, Canadian Dollar, Euro, British Pound, Indian Rupee, Malaysian Ringgit, Singapore Dollar, Thai Baht, Australian Dollar, Philippines Peso and Bitcoin.

In simple terms, Serve-A-Wish is about a large number of people putting in small amounts of money to make someone’s project possible. If you’re someone who has a passion project which hasn’t taken off due to the lack of funds, you can create a campaign on Serve-A-Wish and then ride your networks to raise funds online.

If you have questions which weren’t answered (we try), write to us at support@serveawish.org

If you need to bring to our notice something unusual on Serve-A-wish– like a potential bug, spammers or a broken pixel – please write to us at support@serveawish.org and we’ll help make sure that someone our team solves this for you.

The fee covers the cost of payment gateway, hosting, development and maintenance of the platform.

Yes, in the interest of transparency, the contribution amount is publically displayed. But you can choose to contribute anonymously if you want.

If you encounter a Campaign on Serve-A-Wish that you suspect may be misrepresenting information in a way that is illegal or fraudulent, please contact us using the ‘ REPORT THIS CAMPAIGN’ option on campaign page.

You can contribute as many times as you want. We’re sure the campaigner will really appreciate your support.

This is likely due to an issue with the card you’re using or the bank server. Please check that there are no issues with your card details or your bank, or try a different payment method. If the problem persists, please write to us at support@serveawish.org

Yes! We pride ourselves on offering our Campaigns and donors excellent customer service. You can contact us directly using the ‘Submit a ticket’ option from login area. We offer Live Chat support to Campaign organizers. We also offer email support seven days a week!

You can set your donation amount or your identity to be anonymous prior to submitting your payment. To donate anonymously, check the ‘Hide name, comment from everyone and contribute anonymously’.

You can easily update your Campaign goal by logging in to your account. Please be sure to save your changes once complete.

serveawish.org is SERVENGERS INDIA PRIVATE LIMITED’S website which is your personal online fundraising space. You can start your fund raising campaigns on Serve-A-Wish and raise funds for any social, personal or economical need. It is a simple, FREE online platform created for people who want to raise funds for causes they care about. From medical expenses, to memorials and mission trips or even pet care – if it’s important to you it qualifies as a fundraising cause.

Serve-A-Wish provides you with customizable personal fundraising webpages to help you spread your cause and raise support. It serves as a professional way to implement your fundraising idea and achieve or exceed your fundraising goal. It is also a fundraising support system that offers Campaigns everything from tips about getting started to information-packed blogs. It also serves as a unique way of forming a global community of people dedicated to supporting and encouraging the people right in front of us.

As members of this community, we feel privileged to offer the only free fundraising website. You will be very often amazed to hear the stories of what serveawish.org Campaigns are able to achieve and the outpouring of love and support they receive.

Joining with Serve-A-Wish is free.

Simply customise your personal fundraising page, narrate your story beautifully, mention all the facts like why you want to raise funds and how you plan to use those funds and then alert your friends and family about it. You can spread the news about your fundraising campaign by simply clicking on the Facebook and Twitter button available on your page, or through email and or any other way with which you can engage potential donors. You can also login to track the donations you’ve received. With Serve-A-Wish, you’ll eliminate a lot of the headaches of traditional fundraising, such as direct mail, solicitation calls, and donation boxes – all of which can be costly and time-consuming. We can also help you to raise the funds in your campaign through Digital Marketing or Network Marketing Concept which are chargeable but damn effective.

Serve-A-Wish is one of the few fundraising websites on the web, which are free to use. It’s simple, easy and secure. With professional fundraising profile pages and a plethora of sharing options, you’ll be sure to raise more money.

No, never. Other sites might charge your donors without you knowing it, but we would never do that. Donors get a debit of only the amount they choose to donate to you and that’s it.

Nope. With Serve-A-Wish there are no deadlines or time-limits. Your campaign will remain live until you choose to stop donations or remove the campaign altogether. Most users leave their campaigns live indefinitely as a lasting memory of all the wonderful comments and support they received.

No problem. With Serve-A-Wish, you keep each and every donation you receive. Reaching your goal is not required.

You’ll receive an email notification each time a donation is made to your Serve-A-Wish campaign.

Your campaign will be supported by the people in your life. This includes your friends, family members, loved ones, co-workers, classmates and teammates. Generally, it’s after your campaign receives the support of the people you personally know can it begin to attract the support of others on our platform.

Sharing your campaign with friends and family is a part of what makes Serve-A-Wish work so well. Not only will the people in your life support your campaign, but they will also help spread the word to their friends as well. You should not hesitate as it’s like Serve-A-Wish pitching for your campaign to your friends and family.

Although optional, connecting your account to Facebook is highly recommended and makes sharing your campaign with others incredibly easy. Don’t worry, we’ll never post anything to your Facebook account unless you say so.

Yes, provided the laws of the nation where they live, permit them to make contributions.

Absolutely not. While some Serve-A-Wish platforms do only actually distribute contributions if a specific goal is reached within a specific number of days, Serve-A-Wish distributes the contributions as they are received.

Contributions are credited to each project daily as they come in to your e-currency wallet.

Serve-A-Wish reserves the right to ban/stop any project, which uses its platform for illegal or immoral purposes.

Serve-A-Wish does not give either legal or financial advice. Contributions received may or may not be considered as taxable income, depending on your country’s tax law. Contributions made to a legally registered non-profit or charity may be considered eligible to claim some tax benefits depending on the tax laws of your country. Every situation is different, so please consult with a tax professional in your area.

No. Serve-A-Wish does not pay anybody anything and, therefore, has nothing to report to any country’s taxing authorities. It is important that all members abide by the tax laws of their nation and it is important to consult with a tax professional in your country. Serve-A-Wish can not to be used as a tax shelter or illegal tax dodge.

While projects may be run on the behalf of minors, it is strongly recommended that the actual administrator be of legal age. This is best for the security of the minor and the integrity of the program.

Any personal information that you provide to any of our businesses is privacy protected. Your information will never be shared or sold to anyone!

Yes, as a campaign creator you have to provide your correct details as we do a KYC for all our campaign creators. As a ‘donor’ you can choose to be anonymous as well.

Contact the person, give them at least few hours to reply but if there’s no reply you can deny it or if you are in hurry you can deny it straight away.

Login to your Payment processor account to be sure and double check that you have actually been paid, if you have, go to your back-office, click on “Pending Task” and click “Confirm” from the Action column.

If proven, the account of that member will be terminated and all future fundraising, reward points, banner & text ad credits will be forfeited.

serveawish.org offers a ZERO REFUNDS POLICY to all members as the funds go to the chosen projects and not us.

No, Serve-A-Wish doesn’t issue refunds. Transactions are between donors and creators directly. Creators receive all funds (less fees) once they raise withdrawal.

Great! If you’re an organization, institution, or entity interested in partnering with us, please reach out to us at info@serveawish.org

We sure do. If you’ve discovered a potential bug or vulnerability with serveawish.org, please contact us at support@serveawish.org and we’ll help make sure the information gets shared with our technical team.

If a member you refer contributes to a higher level than you are, system will give 30 days’ notice to you to step up as well and qualify for that amount. If you fail to do that, the fund will be passed up to company sponsored projects as a penalty. It is important that you make sure that you contribute at all levels to make sure you become qualified for all levels contributions.

Once your fundraising campaign begins receiving online donations, you can easily request a withdrawal at any time. Don’t worry, withdrawing money does not affect the progress meter that’s displayed on your Serve-A-Wish campaign. Simply click the ‘Withdraw’ button inside your Serve-A-Wish account and follow the on-screen instructions. You can withdraw your balance directly to your bank account or paypal or bitcoin accounts.

Usually it takes 48-72 working hrs.

We support almost all countries.

Yes, your Serve-A-Wish campaign is able to accept donations from around the world.

Of course. Donors can simply check a box to keep their donations hidden from public view. However, the Campaign Organizer will always know who the donor is.

Yes, your Serve-A-Wish campaign is able to accept donations from around the world.

If you’re raising money for something that you strongly believe in, chances are that the people in your life will be eager to support you. Serve-A-Wish gives you the easy-to-use features to share your story with your family, friends, loved ones and community. Every Campaign Organizer should connect their Facebook account, use a high-quality campaign photo or video and clearly explain why they’re raising money. Sharing your campaign on Facebook is the single most important thing you can do.

Almost for everything. As always, common sense goes a long way here. DO raise money for personal causes that are purposeful, exciting and inspiring to others. DON’T break any local laws, expect strangers to buy your stuff or promote inappropriate content. When in doubt, browse our categories of thousands of successful campaigns to see how others use Serve-A-Wish.

Every Serve-A-Wish campaign is given a unique link that’s easy to share with others. Sharing your fundraising campaign is easy using Serve-A-Wish’s built-in features like email invitations and Facebook posting.

The best way to get into the spotlight is to pursue your own local media first. The good news is that your local newspaper and TV news stations are starving for interesting stories like yours. Once your campaign begins to really pick up steam, our team may contact you.

With hundreds of thousands of campaigns, it’s not feasible for Serve-A-Wish to investigate the claims stated by each Campaign Organizer. Rather, we provide visitors with the tools to make an informed decision as to who they choose to support. While Serve-A-Wish and its payment partners do provide a number of safeguards to deter fraud, we must insist that visitors follow the advice stated on each and every campaign. “Only donate to people you personally know & trust.” For more information, please visit: www.serveawish.org/trust-and-safety

Serve-A-Wish has major operating expenses like any popular Internet service including technology, infrastructure, payroll & benefits for our dedicated team of employees. We have purposely created a business model that allows users to sign-up and launch their campaign. Serve-A-Wish is an incredibly efficient and effective way to provide financial support to those you care about most. Not only can donors donate in an extremely targeted way, but more money goes directly to the intended recipients than other organizations can claim.

No. We are committed to your privacy. Please see our privacy policy for more details visit www.serveawish.org/privacy-policy-procedures/

Great! If you’re an organization, institution, or entity interested in partnering with us, please reach out to us at info@serveawish.org

Click on ‘forgot?’ under ‘login’ and enter your username. We’ll email you a link to confirm and to send a temporary password, which you can then reset.

Your donation is secure! All donations are processed securely using industry-standard Secure Socket Layer encryption or SSL.

Serve-A-Wish does not currently offer customer support over the phone. We have found that offering support via live chat support and email enables us to make the best use of limited resources and provides the fastest response to our users.

No, you do not need an account for a flexible amount contribution; you can simply visit the Serve-A-Wish Campaign’s page you’d like to donate to and make your donation with a payment gateway. For fixed amount contribution an account is mandatory.

Serve-A-Wish has several safeguards in place to verify the legitimacy of Campaigns. Our employees works closely with organizers, beneficiaries, donors and an extended network to ensure that fundraising campaigns are accurately represented. If suspicion is raised regarding a Campaign, we investigate by requesting supporting evidence. If we find that a Campaign is fraudulent or illegal, the Campaign will be removed and barred. Thankfully, Serve-A-Wish is a community of people who are dedicated to helping one another. As a result, our users watch for and flag posts they believe to be questionable. Despite our best efforts, Serve-A-Wish cannot guarantee the full accuracy of every Campaign that is posted. We only recommended that you only donate to Campaigns when you feel confident about their cause and legitimacy.

If you encounter a Campaign on Serve-A-Wish that you suspect may be misrepresenting information in a way that is illegal or fraudulent, please contact us using the ‘ REPORT THIS CAMPAIGN’ option on campaign page.

People think in stories. Tell the who, what, and why. Who is the Campaign for? What are / were they like? What happened? Where is the beneficiary located? How will the funds be used? What is your relation to the beneficiary? And so forth. Just be yourself and get it all out there. Break it up in multiple paragraphs, as it will be easier to read.

Pick a name that will make people want to read more about your cause and story. Make it short, descriptive, inspirational, and easy to find when people search online. Include the first and last name of the Campaign beneficiary in the title as people almost always type this into the search field on our site and in Google. Also, include the cause to give people a quick understanding of the need. Ex: Help Cynthia Ober Kick Cancer to the Curb Keep in mind that the Campaign name will be part of the URL link and included in each message you share.

Not a problem. Drop us a quick email to support@serveawish.org and we’ll get that changed for you. Once your account is active we do not support email change requests.

We would love to have you on Serve-A-Wish however if you would like to cancel your registration, simply send a direct email from your registered email address to support@serveawish.org with ‘Cancel Registration’ in the subject line.

You can easily update your Campaign goal by logging in to your account. Please be sure to save your changes once complete.

You can set your donation amount or your identity to be anonymous prior to submitting your payment. To donate anonymously, check the ‘Hide name, comment from everyone and contribute anonymously’.

Yes! We pride ourselves on offering our Campaigns and donors excellent customer service. You can contact us directly using the ‘Submit a ticket’ option from login area. We offer Live Chat support to Campaign organizers. We also offer email support seven days a week!

Still have questions?

Can't find your answer?

Ask us anything