You make this platform extraordinary. Together we keep it safe.

We SERVENGERS INDIA PRIVATE LIMITED’S take our responsibility as Serve-A-Wish stewards very seriously. It’s our job to provide a system deserving of your trust – by proactively screening for potential problems, by investigating issues brought to us by our community, and by still being exceedingly clear that even with these steps not every project will go as planned.

Our goal is to provide a safe and trusted platform where people are honest and open with one another as they collaborate to bring creative projects to life.

 

1) What everyone should know

    • Serve-A-Wish is not a store. People aren’t buying things that already exist – they’re helping to create new things. Creating things isn’t always easy. Some projects will go wonderfully, and others will run into obstacles. Be prepared for a little bit of each.
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    • Creators are responsible for their projects. When you back a project, you’re trusting the creator to do a good job, so if you don’t know them personally or by reputation, do a little research first. Serve-A-Wish doesn’t evaluate a project’s claims, resolve disputes, or offer refunds – backers decide what’s worth funding and what’s not.
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    • Some projects won’t go as planned. Even with a creator’s best efforts, a project may not work out the way everyone hopes. Serve-A-Wish creators have a remarkable track record, but nothing’s guaranteed. Keep this in mind when you back a project.

    • We monitor the system. Our Integrity team uses complex algorithms and automated tools to identify and investigate suspicious activity on projects.
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    • We take action. Sometimes that just means asking someone to fix a problem. But when we find users or projects that abuse the system, we don’t hesitate to suspend them.
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    • Beware of “phishing.” Phishing is when someone pretends to be a business you trust and asks for sensitive information. Serve-A-Wish will never ask for your Social Security number or full payment information over the phone or by email, and the only place we’ll ask you to enter your password is on Serve-A-Wish log-in screen. If anyone asks you for this information, or you think you’ve received a scam or hoax email from someone pretending to be affiliated with us, don’t respond – just let us know.
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2) Is it safe to use my credit/debit card on Serve-A-Wish?

    • Your online transaction on Serve-A-Wish is secure with the highest levels of transaction security currently available on the Internet. Serve-A-Wish uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
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    • All credit card and debit card payments on Serve-A-Wish are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
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3) Does Serve-A-Wish store my credit/debit card information?

    • Serve-A-Wish stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

4) What credit/debit cards are accepted on Serve-A-Wish?

    • We accept VISA, MasterCard, Maestro and American Express credit/debit cards.

5) Do you accept payment made by credit/debit cards issued in other countries?

    • Yes! We accept VISA, MasterCard, Maestro, American Express credit/debit cards issued by banks in India and in the following countries: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, the UK and the US. However, for international cards you have to go through a separate payment gateway Stripe.